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Shipping & Returns

Shipping Policy

Ratnaraj Industries is dedicated to providing efficient shipping for all your homeware and kitchen products. Our shipping methods are designed to ensure that your orders are delivered promptly and in perfect condition. We strive to keep the costs affordable for our customers, without compromising on the quality of service. Our transparent shipping policy aims to build trust and loyalty among our customers.
 
At Ratnaraj Industries, we believe in clear communication. Our shipping policy is straightforward and customer-centric. We aim to provide a seamless shipping experience, from the moment you place your order to the delivery at your doorstep.

Return & Exchange Policy

At Sugar Homeware, your satisfaction is our priority. We take great care in delivering high-quality homeware products, but in the rare case that something doesn’t go as expected, we’re here to help. Please read our return and exchange policy carefully before initiating a request.

Eligibility for Returns

We accept return requests under the following conditions:

  • Time Frame: Returns are accepted within 14 days of delivery.

  • Valid Reasons for Return:

    • You received a product with a manufacturing defect.

    • You received the wrong product (different size, design, or item than what was ordered).

Please note: We do not accept returns for change of mind, dislike of color or design, or general wear and tear.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us at sales@sugarhomeware.com within 14 days of receiving your order.

  2. Provide the following details:

    • Your Order ID

    • A brief description of the issue

    • Clear images or videos highlighting the defect or incorrect product

  3. Our customer support team will review your request within 2–3 business days and respond with the next steps.

Important: We reserve the right to decline a return request if proper visual proof is not provided or if the product shows signs of use or damage not caused during shipping or manufacturing.

Return Shipping Policy

  • Return shipping costs are to be borne by the customer.

  • We recommend using a trackable shipping service to ensure safe return of the product.

  • Sugar Homeware is not responsible for products lost or damaged in transit during return shipping.

Refunds & Replacements

Once the returned product is received and inspected:

  • If your claim is approved, we will initiate:

    • A replacement, or

    • A full refund, based on your preference.

  • Refunds (if applicable) will be processed to your original payment method within 7–10 business days after approval.

Non-Returnable Items

Please note the following items are not eligible for return:

  • Products damaged due to misuse or improper handling

  • Items returned without original packaging

  • Used products

Need Help?

If you have any questions regarding returns, feel free to reach out to our support team at sales@sugarhomeware.com or via our contact page. We're here to assist you.

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